Audiovisual and IT Support Technician — Distrito Nacional, Santo Domingo

Perfil del rol

General Goal: This position serves 2 purposes: primarily, the Audiovisual Support Technician is responsible for the setup, operation, and maintenance of AV equipment for daily school needs, meetings, and events, including occasional after school events which require staying into the evenings. This position provides prompt, courteous first-level technical support, ensuring all required equipment is functional and correctly configured for basic presentations. Additionally, when not supporting AV-related events, provide first-level technical support in conjunction with the IT department and under the direction of the Help Desk Coordinator and IT Manager. Scope of Responsibilities: Perform physical setup of all portable AV equipment for daily meetings, classroom needs, and events. Provide timely first-level technical support and troubleshooting for general user issues related to projectors, smartboards, microphones, and basic sound systems. Assist the Audiovisual Specialist with the setup and operation of complex audio and lighting systems for major school productions and events, including remaining present at the event for its entire duration to provide immediate support throughout. Occasionally, the position will require presence at events outside of school hours and the technician will be required to stay for the duration of the event and the clean up afterward. Maintain the organization and cleanliness of all AV storage areas, cable trays, and equipment. Ensure proper labeling, handling, and security of all portable AV assets. Perform basic preventative maintenance on equipment, such as checking cable integrity, and inventorying accessories. Monitor and report recurring equipment issues or needs for repair/replacement to the AV Coordinator. Assist in simple setups and operational procedures for standard school meeting rooms Coordinate delivery and collection of equipment with staff and faculty as needed. Perform any other duties assigned by the Audiovisual Coordinator, IT Manager, or Director of Innovation & Technology related to equipment logistics and technical support.

Requisitos

*Required Competencies: Bilingual in English and Spanish Strong organizational skills with high attention to detail and proper cable management. Proactive, service-oriented, and excellent in providing prompt user support. Ability to follow detailed instructions and work effectively as part of a technical team. Professionalism and a positive demeanor when interacting with all school community members. *Technical Skills and Experience: Basic functional knowledge of projectors, sound systems, and general presentation technology (HDMI, VGA, RCA and XLR connections). Familiarity with setting up and basic operation of wireless microphones and portable speakers. Basic understanding of troubleshooting common user connectivity issues. Ability to use spreadsheets or tracking tools for simple inventory tasks. Experience in a customer-facing or support role, preferably related to technology. *Additional Qualifications: Commitment to punctuality and reliability, especially during event times. Physical ability to lift and move AV equipment (i.e. speakers, stands, TVs, etc).

Condiciones

Contrato

Indefinido / Fijo

Jornada

Completa

Horario

Monday through Friday from 7:00 a.m. to 4:00 p.m.

Modalidad

presencial

Ubicación

Distrito Nacional, Santo Domingo

Lo que ofrece

El sueldo es fijo