Front O& 64259 ce Manager — Punta Cana, La Altagracia

Perfil del rol

We are seeking a Front Office Manager who is polished, proactive, and fluent in English, to serve as the first point of contact for our patients and visitors. This key leadership role ensures smooth and professional front desk operations while maintaining a warm and welcoming atmosphere for all clients. The ideal candidate is experienced in hospitality or customer service, exceptionally organized, and thrives in luxury, wellness-oriented environments. Key Responsibilities: Client Experience & Front Desk Operations. Greet patients and visitors with professionalism, warmth, and discretion. Manage appointment scheduling, confirmations, rescheduling, and follow-up. Ensure front o ce area and waiting lounge are impeccably clean, stocked, and aligned with brand aesthetics. Coordinate patient check-in/check-out procedures with e ciency and courtesy. Handle phone, WhatsApp, and email communications promptly and professionally. Maintain confidentiality and uphold all HIPAA/patient privacy protocols Administrative & Operational Management. Supervise front desk sta (if applicable) and assist clinical team with administrative support. Coordinate daily operations, ensuring seamless communication between front o ce and medical team. Oversee supply inventory for front o ce and communicate needs for restocking. Generate and maintain patient records, appointment logs, and internal reports Liaise with third-party service providers (transportation, maintenance, etc.) as needed Patient Support & Wellness Culture Provide high-touch concierge-style service to VIP clientele, including hospitality coordination if needed. Educate patients about services, packages, and membership programs. Manage patient feedback and concerns with empathy, discretion, and prompt resolution. Represent the clinic’s brand with impeccable presentation, demeanor, and communication.

Requisitos

Fluent in English (spoken and written); bilingual Spanish/English strongly preferred. Minimum 3 years of experience in front desk, hotel reception, clinic coordination, or customer service roles. Strong organizational and multitasking skills in a fast-paced, detail-oriented environment. Excellent interpersonal skills and polished communication style Proficient in o ce software (Word, Excel, Google Workspace) and CRM or appointment systems. Professional appearance and demeanor aligned with high-end wellness standards. Experience in wellness, medical spa, private clinic, or hospitality industry is a strong advantage. Ability to work independently, think critically, and support a small, dynamic team.

Condiciones

Contrato

Indefinido / Fijo

Jornada

Completa

Horario

8:00 A.M. – 6:00 P.M., Monday through Saturday

Modalidad

presencial

Ubicación

Punta Cana, La Altagracia

Lo que ofrece

Work hours: 8:00 A.M. – 6:00 P.M., Monday through Saturday Location: Cap Cana – must be able to commute or relocate Salary: Highly competitive and commensurate with experience

El salario es fijo en su mayor parte y tiene una parte menor que es variable