Vacante Iluminada
Client Service Advocate — Santiago
RD$ 52,000
Rango declaradoAl postular crea su cuenta gratis y sigue cada proceso desde su panel. Crear cuenta gratis
Perfil del rol
The Customer Service Agent is responsible for providing professional, empathetic, and solution-oriented support to clients enrolled in debt settlement programs. This position serves as a primary point of contact for clients, helping them understand their program, addressing account-related questions, documenting interactions, and coordinating with internal departments to resolve concerns. The ideal candidate has strong communication skills, patience, attention to detail, and the ability to support clients experiencing financial hardship while following company policies and applicable compliance requirements.
Requisitos
High school diploma or equivalent. Customer service or call center experience preferred. Excellent English communication skills; bilingual English and Spanish is a plus. Strong customer service, problem-solving, and conflict-resolution skills. Basic computer and CRM proficiency. Ability to multitask and work in a fast-paced environment. Professionalism, reliability, and attention to detail. Ability to meet performance and compliance standards.
Indispensables
Solo candidatos residentes en Santiago Educación Secundaria / Bachillerato 1 ó más años de experiencia Inglés: dominio del idioma (nativo ó 2do. idioma) Palabra/s clave que debe mencionar su CV (algunas): Servicio Cliente Requiere residencia actual en Santiago, República Dominicana Currículum con foto Responder, en el formulario de envío de CV , las siguientes 5 preguntas: - Can you describe your previous experience in customer service or a call center environment? - How would you handle an upset client experiencing financial hardship? - How do you explain complex information to a client in a clear and simple way? - Can you provide an example of a difficult customer issue you successfully resolved? - Are you comfortable working with performance goals, quality standards, and compliance procedures?
Condiciones
- Contrato
- Indefinido / Fijo
- Jornada
- Completa
- Horario
- Morning & afternoon shifts
- Modalidad
- presencial
- Ubicación
- Santiago
Lo que ofrece
We offer KPI-based incentives, all statutory benefits, safe night transportation and additional employee perks.
El salario es fijo en su mayor parte y tiene una parte menor que es variable
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